Have you ever seen Hamer & Glassick Orthodontics employees busy typing away on computers or helping patients and wondered what exactly they do? We’re happy to tell you! Our entire team relies on one another to create your dream smile, and we’re so appreciative of each and every one of them. Let’s check out how they contribute to your patient experience.
Orthodontists
Orthodontists are the masterminds behind the transformation of smiles. As specialized dentists, they undergo additional years of rigorous training beyond dental school to become experts in aligning teeth and jaws. Their primary role is to diagnose, prevent, and treat dental and facial irregularities, ensuring each patient achieves a beautiful smile, optimal oral health, and functionality.
Our orthodontists, Dr. Hamer and Dr. Glassick, craft individualized treatment plans tailored to each patient’s unique needs, whether correcting an overbite, closing gaps between teeth, or aligning a jaw. Their vast experience and commitment to staying updated with the latest advancements in orthodontic technology ensures that patients receive the best care possible.
Though their names are on the sign, they’re not the only ones who make your new look happen!
Office Manager
The office manager makes sure that the practice runs seamlessly from day to day. Patients don’t always see the work done behind the scenes, thanks to the meticulous organization and management of our office manager, Karen, who guarantees a smooth and efficient experience for every patient visit.
From overseeing administrative tasks and managing staff schedules to ensuring that the clinic utilizes resources effectively, the office manager plays a pivotal role in the office’s success. She acts as a bridge between the clinical and administrative sides of the practice so that both realms work in harmony for the benefit of the patients.
Karen is also often the go-to person for resolving any challenges that may arise, be it logistical issues or addressing patient concerns. Her leadership keeps the team motivated well-coordinated, and always prioritizes patient care.
Treatment Coordinators
The journey to a radiant smile begins with a vision, and our treatment coordinators, Sarah and Jamie, are the guiding lights on this path. As the initial point of contact for new patients, they play a crucial role in setting the tone for the entire orthodontic experience.
Treatment coordinators introduce patients to the world of orthodontics, breaking down the complexities of treatments into understandable terms. They discuss potential treatment options and clarify the financial aspects, from costs to flexible payment plans.
Their expertise goes beyond just the technical. They possess a keen ability to connect with patients, understanding their concerns, aspirations, and apprehensions.
Lab Technician
Lab technicians blend science and artistry to create devices tailored to individual treatment plans.
A lab technician’s role is intricate and multifaceted. They help craft retainers, mold braces, and assist in the design of other specialized orthodontic devices. Our lab tech, Tina, has a precision that guarantees a perfect fit for every patient. Her work has been pivotal in translating Dr. Hamer’s and Dr. Glassick’s treatment plans into tangible tools that guide teeth and jaws into their desired positions since joining us in 1991.
Tina’s attention to detail is important because a slight deviation can mean the difference between a comfortable fit and an appliance that needs adjustments.
Beyond their technical prowess, techs also work closely with orthodontists to be sure that the devices they create align with the unique treatment goals of each individual. At the heart of their work is a passion for contributing to the transformative journey of patients, one perfectly crafted appliance at a time.
Scheduling Coordinators
This role is pivotal in orchestrating a harmonious flow of appointments and ensuring a positive patient experience. Scheduling coordinators are often the first voice patients hear on the phone and the welcoming faces they see upon entering the clinic!
Scheduling coordinators wear many hats. They manage appointment calendars, accommodating the diverse needs of patients while optimizing the orthodontists’ time. They handle appointment reminders, initial bookings, and rescheduling requests, address any questions about visit timings or preparations, and connect patients with other team members best suited to help a specific situation.
Their expertise isn’t just logistical. They deeply understand the patient’s journey, from initial consultations to regular check-ups and final visits. This knowledge allows them to anticipate patient needs, allocate appropriate time slots, and minimize waiting times.
Orthodontic Technicians
These skilled professionals assist in a variety of clinical procedures, from taking dental impressions and preparing materials to assisting orthodontists during the placement of braces and other orthodontic devices.
Madison, Anna, Mackenzie, Kim, Alecia, and Casie, the orthodontic technicians of Hamer & Glassick Orthodontics, form close bonds with patients. Our orthodontic technicians are more than just skilled practitioners; they are patient advocates. They offer reassurance during procedures, answer questions, and provide guidance on aftercare. Their ability to connect and empathize makes the treatment journey smoother and more comfortable for patients.
Your Charlottesville and Crozet Orthodontic Experts Since 1985
As you can tell, Hamer & Glassick Orthodontics requires teamwork! Our team knows we would not be here without you, our patients, who provide us with continuous support year after year. We also know we wouldn’t still be here if we didn’t meet or exceed your expectations daily!
We take pride in striving for excellence and a genuine passion for patient care so everyone feels heard, valued, understood, and confident in their path to a radiant smile. That’s why we have carefully chosen each person on our staff for the best patient experience possible.
Learn more about our team here, and follow us on Instagram and Facebook to see what we’re up to!